Refund policy

We want you and your dog to love what you ordered. If something isn't right, message us through our Contact page within 30 days of delivery and we'll sort it out.

Damaged, faulty or wrong items: if anything arrives damaged, misprinted, faulty or different from what you ordered, send us your order number and a photo. We'll send a free replacement or give you a full refund, your choice. You won't need to send the item back.

Personalised and made-to-order items: every Woofkin item is printed just for you, so we can't accept returns for change of mind, the wrong size, or spelling mistakes in names you typed. Please double-check names and sizes before ordering. If you're unsure, message us and we'll help you choose.

Refunds: approved refunds go to your original payment method, usually within 5 to 10 business days, depending on your bank.

Contact: use the Contact page on our website and we'll reply within 1 to 2 business days.